Premium Aloe Products at a Fair Price

Returns

& Refund Policy

07553 521862

  • If you are not satisfied with your order and wish to return it, please let us know within 14 days of receiving it via our online Contact Form or via e-mail: info@aloe-arborescens.co.uk
  • It’s important that you notify us of any returns before sending back any items and include your order number and name within the parcel.
  • We can only accept returns if the items are unused, unopened, in all the original packaging with all seals intact to offer a full refund. You cannot cancel your order or demand a refund once you have opened the product containers or packaging, or if you have used the product.
  • Your order will not be refunded until the items have been received and inspected by us. We will process the refund back to the original credit/debit card/PayPal account used to purchase the item/s.
  • Please note we do not take any responsibility for items lost or damaged when being returned to us, to avoid problems ensure you pack the items securely, keep a proof of postage receipt from the post office or send the items back to us via a tracked/recorded service which insures the value of your goods.